Frequently asked questions
Where is my order?
Where is my order?
Don't panic! You can track the status of your order on the Track My Order page.
How long does delivery take?
How long does delivery take?
The average delivery time is 7 to 12 business days, depending on your country and order volume. Our team ships packages within 24 to 48 business hours. Please wait for this period before contacting us. You can track your order from the "track my order" page.
The product does not suit me. Can I return it?
The product does not suit me. Can I return it?
Yes, you have 10 days after receipt to return the product if it is unused and in its original packaging.
The product arrived damaged/defective. What should I do?
The product arrived damaged/defective. What should I do?
Don't panic 😌Send us a clear photo of the product + the package within 48 hours of receipt to hello@beyuty.com . Our team will respond within 24 to 48 hours with a suitable solution.
I haven't received my order after 10 days. What should I do?
I haven't received my order after 10 days. What should I do?
Check the tracking link (often updated by the carrier).
Check if a delivery notice has been left or if the package is at a pickup point.
If you still haven't received your order after 14 business days, contact us with your order number.
I made a mistake with the address, what should I do?
I made a mistake with the address, what should I do?
Please contact us immediately.
If the order has not yet been shipped, we can correct it.
If it has been shipped, we will have to wait for its return before considering reshipment.